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There is no exchange policy as per customer's liking or disliking of the product since all outfits are made to order for our esteemed customers.
An exchange will only occur in the unlikely situation that we have sent you a defective or incorrect item, and only in the event the purchased goods is unused and undamaged by the customer.
Made-to-order and bespoke items of clothing as well as un-stitched fabric do not qualify for return, exchange or cancellation in case of absence of any defect.
All orders are final, and non-refundable, but you can exchange in an event where an incorrect item has been mailed to you. We can only exchange the purchased items subject to product and size availability. Any exchange/returns should be brought to our notice with one-week of the receipt. Any claims made afterwards would not be honored.
All sales are considered final. There are no monetary returns, but can be exchanged for products of equal or higher value.
All formals or bridals due to non-payment are not eligible for a refund. The customer is provided 7 days notice to pay. No refund of the advance payment.